Refund Policy

Refund Conditions

• Product must be in original condition
• Product must not be used or damaged
• Original purchase receipt required
• No more than 30 days since purchase
• Product in original packaging with accessories

Non-Refundable Products

• Food products and beverages
• Personal and health products
• Custom-made products
• Digital products and software
• Products damaged due to misuse

Refund Process

Step 1: Contact us via email or phone

Step 2: Provide order number and reason

Step 3: We send return instructions

Step 4: Send product to our address

Step 5: Refund processed within 5-7 business days

Refund Methods

• Cash refund to original payment method
• Store credit for future purchases
• Product exchange with same value item
• Partial refund for minor damage

Shipping Fees

For defective products: We bear shipping costs

For other reasons: Customer bears shipping costs

Original free shipping is non-refundable

Special Cases

• Defective products: Immediate refund
• Wrong orders: Free exchange or full refund
• Delivery delays: Compensation or discount
• Dissatisfaction: Customer service discussion