Return Policy

Your satisfaction is guaranteed with our comprehensive 14-day return policy

14-Day Money Back Guarantee

14-Day Return Period

Return any item within 14 calendar days of receipt

Free Return Shipping

We provide prepaid return labels for all eligible returns

Full Refund

Get your complete purchase price plus shipping charges back

Egyptian Law Compliant

Fully compliant with Consumer Protection Law No. 181/2018

How to Return Items

Simple 6-Step Process

Our return process is designed to be quick and hassle-free. Follow these simple steps to return your items.

1

Log Into Your Account

Visit your Supplify account and navigate to "My Orders" section to find your purchase.

2

Select Items to Return

Choose the order containing the items you wish to return and select the specific products.

3

Request Return

Click "Request Return" and select the reason for your return from the dropdown menu.

4

Print Return Label

Download and print the prepaid return shipping label provided by our system.

5

Package Items Securely

Pack items in original packaging with all accessories, manuals, and tags included.

6

Drop Off or Schedule Pickup

Attach the return label and drop off at designated locations or schedule a courier pickup.

Return Conditions

Items Must Meet These Conditions

To ensure a smooth return process, please make sure your items meet all the following requirements.

✅ Eligible for Return

  • Items in original, unused condition
  • Original packaging, tags, and labels intact
  • All accessories, manuals, and components included
  • No signs of wear, damage, or alteration
  • Items in resalable condition
  • Returned within 14 calendar days of receipt

❌ Cannot Be Returned

  • Perishable goods (food, flowers, plants)
  • Personal care items (cosmetics, toiletries, underwear)
  • Custom or personalized products
  • Digital downloads or software licenses
  • Gift cards and vouchers
  • Items damaged by misuse or normal wear

Refund Timeline

Processing Timeline

Here's what to expect after we receive your returned items. Total processing time is typically 10-19 business days.

Item Received

We receive your returned item at our processing center and send you a confirmation email.

Day 1

Quality Inspection

Our team inspects the returned item to verify its condition and eligibility for refund.

Days 2-5

Refund Approval

Once approved, we process your refund and send you a confirmation with tracking details.

Days 6-7

Money Back

Refund appears in your original payment method. Bank processing may take additional time.

Days 8-19

Damaged or Defective Items

Fast-Track Process for Damaged Items

If you received a damaged or defective item, we'll expedite your return and provide immediate resolution.

📞 Report Damage Within 48 Hours

  • Contact customer service immediately
  • Provide photos of the damaged item and packaging
  • Complete the damage report form in your account
  • Keep all packaging materials for inspection

🛠️ Resolution Options

  • Full refund including original shipping charges
  • Free replacement item with expedited shipping
  • Professional repair or restoration service
  • Store credit for future purchases with bonus value

Exchange Policy

Easy Exchanges Available

Need a different size, color, or model? We offer convenient exchanges subject to availability.

Exchange Requirements

  • Same return conditions apply
  • Exchange must be requested within 14-day period
  • New item must be of equal or greater value
  • Price differences must be paid before shipment
  • Subject to stock availability
1

Request Exchange

Use the exchange option in your customer account instead of return.

2

Return Original Item

Send back the original item using our prepaid return label.

3

Pay Price Difference

If applicable, pay any price difference for the new item.

4

Receive New Item

Get your replacement item via our standard shipping process.

Need Help with Returns?

We're Here to Help

Our customer service team is ready to assist you with any questions about returns, refunds, or exchanges.

Phone Support

Phone: +20-2-XXXX-XXXX

Languages: Arabic/English

Hours: Sun-Thu, 9 AM - 6 PM EET

Email Support

General: [email protected]

Returns: [email protected]

Response: Within 24 hours

Live Chat

Availability: 24/7 on website

Languages: Arabic and English

Response: Usually within minutes

Return Centers

Location: Cairo, Egypt

Pickup: Available nationwide

Partners: Egypt Post & couriers